Prasad kshirsagar
• 26 years’ of experience in Information Technology supporting multiple facets of IT Infrastructure which ranges from Datacenter Management, Customer Service Management and leading and managing large revenue projects & programs along with bringing change to the organization in transformation related projects
• Seasoned, technically inclined and highly empowered professional offering an eventful career of over two decade studded with professional brilliance predominantly in the areas of IT Governance, Datacenter & Infrastructure Migration & Management, Audits
• Adept in providing end-to-end Customer Service Delivery Solutions using ITIL Process for improving IT Services entailing Continual Service Improvement, Service Operations, DevOps, Agile
• Transition Governance - structures and processes that are designed to ensure accountability, transparency, responsiveness, stability, Part of project Governance, Guiding TMs on governance reporting
• Chairperson of global security design board - Security by design is an approach to software and hardware development that seeks to make systems as free of vulnerabilities and impervious to attack as possible through such measures as continuous testing, authentication safeguards and adherence to best security practices
• Versatile technocrat with significant experience in :
- Infrastructure Global Program Manager
- Infrastructure Project Manager / Head of Projects
- IT operations
- Service Delivery Manager
- Managerial skills: Team leadership, Decision-making /Project planning /Task delegation / Team communication
- Analytical skills: Critical thinking / Problem solving / Diagnostics / Troubleshooting
- People skills: Client/customer satisfaction / Conflict resolution / Negotiation /Team motivation
- Project Management using Agile methodology
- Implementation ITSM suit – BMC Remedy and Service Management Tools
- Tools Operations & Monitoring – ITM (IBM Tivoli monitoring)
- Expertise on ITIL, Six Sigma, Agile,Scrum
- Project Transition / Transition Governance
- Global Service Design for MDE